Support

Help and contact

Who to reach, for what, and when we answer — or write to us, and get a reference straight away.

Email us Open my trips Write to us

Your booking reference and the rental company’s number are on your trip.

Reach us

Your market

United Arab Emirates

Email: helpdesk@qorib.com

Saudi Arabia

Not published for this market yet. If you are on a rental now, the rental company’s number is on your trip.

Write to us

A question, a booking, a payment, a complaint — anything. You get a reference straight away, and our answer comes by email.

Who handles what

The car, its delivery, a breakdown

The rental company that supplied it — their number is on your trip. We stay on the conversation and take it over if they go quiet.

Money, a booking, an account

Us. Charges, refunds, deposits, invoices and anything about a booking are the platform’s to answer, never the rental company’s.

An emergency

Call. An accident, an unsafe vehicle or being stranded reaches a person straight away — do not send it by email.

Quick answers

The sign-in code never arrived

Ask for another after thirty seconds; the new one replaces the old. If none arrives, call or email and we will verify you another way.

A charge you disagree with

A charge can be disputed from the booking itself for 72 hours after you are told about it. Past that window, or once it is settled, this page is the way back to us — quote the booking reference.

If something failed and the site gave you a reference, quote it. It leads us straight to what happened.

Questions people ask →

Who handles what

The car, its delivery, a breakdown

The rental company that supplied it — their number is on your trip. We stay on the conversation and take it over if they go quiet.

Money, a booking, an account

Us. Charges, refunds, deposits, invoices and anything about a booking are the platform’s to answer, never the rental company’s.

An emergency

Call. An accident, an unsafe vehicle or being stranded reaches a person straight away — do not send it by email.

Quick answers

The sign-in code never arrived

Ask for another after thirty seconds; the new one replaces the old. If none arrives, call or email and we will verify you another way.

A charge you disagree with

A charge can be disputed from the booking itself for 72 hours after you are told about it. Past that window, or once it is settled, this page is the way back to us — quote the booking reference.

If something failed and the site gave you a reference, quote it. It leads us straight to what happened.

Questions people ask →